Privacy Policy

Last updated: October 2026

Your privacy matters to us. This policy explains what information we collect when you use our website or contact us, how we use it and how we protect it.

1. Who we are

This website is operated by Basim Al Roddadi Documents Clearing Services, an establishment registered in Dubai, United Arab Emirates (Commercial Registration No. 817415). In this policy, “we”, “us” and “our” refer to Basim Al Roddadi.

2. Information we collect

We only collect the information needed to respond to you and provide our services, including:

• Contact form and service request data: your name, phone number, WhatsApp number, email address, nationality, the service you are interested in, your preferred contact method and your message.
• Phone numbers and messages you share with us when you call us or contact us on WhatsApp.
• Documents and information you choose to provide later in order for us to assist with a specific procedure.
• Basic technical data such as browser type, device and pages visited, collected automatically for security and performance purposes.

3. How we use your information

• To respond to your enquiries and service requests.
• To contact you by phone, WhatsApp or email regarding your request.
• To prepare, coordinate and follow up on the procedures you have asked us to assist with.
• To keep our website secure and improve its performance and content.
• To comply with applicable laws and regulations in the United Arab Emirates.

We do not sell your personal data, and we do not use it for unrelated marketing without your consent.

4. Communication

When you contact us via WhatsApp, phone or email, your communication is processed by those service providers in accordance with their own privacy policies. We use these channels solely to communicate with you about your request.

5. Cookies

Our website uses only the cookies that are necessary for it to function and stay secure. If we introduce analytics or other optional cookies in the future, this policy will be updated and, where required, your consent will be requested. You can control or delete cookies at any time through your browser settings.

6. Analytics

We may use privacy-friendly analytics tools to understand, in aggregate, how visitors use our website (for example, which pages are visited most). Such data is used to improve the website and is not used to identify you personally.

7. Third-party services

Our website may display or link to third-party services such as Google Maps and WhatsApp. When you interact with these services, they may collect information in accordance with their own policies. When we assist with procedures, it may be necessary to share relevant information with government entities, banks or other parties involved — only to the extent required and with your knowledge.

8. Data protection and retention

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. Access is limited to team members who need it to serve you. We keep your information only for as long as necessary to provide our services and meet legal obligations, after which it is deleted or anonymised.

9. Your rights

You may ask us to access, correct or delete your personal information, or to stop contacting you, at any time, subject to any legal obligations we may have. To make a request, contact us using the details below.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with its update date.

11. Contact us

For any questions about this policy, contact us by phone or WhatsApp on +971 52 522 0143, or visit our office in Dubai, United Arab Emirates.