Skip to content
Aerial view of Burj Al Arab and the Dubai coastline

Help centre

Frequently Asked Questions

Clear answers to the most common questions about Emirates ID, company formation, bank accounts and traffic services.

Emirates ID & residency

What Emirates ID services do you provide?

We assist eligible clients with Emirates ID and related residency procedures, including application assistance, document preparation and review, appointment coordination, biometrics appointment guidance, renewal assistance where applicable, and follow-up until completion. All applications are subject to applicable UAE regulations and official eligibility requirements.

Who can request your Emirates ID assistance?

We welcome requests from Saudi citizens, GCC citizens and other clients who may meet the eligibility conditions. Eligibility depends on nationality, application type, current status and the regulations in force, so we review every case individually and explain your position transparently before starting.

Do you assist Saudi citizens?

Yes. Saudi clients are among the main clients we serve. We assist them with Emirates ID and residency procedures, business setup, bank accounts and traffic services — including vehicle export procedures to the Kingdom. Each service is subject to the applicable regulations and eligibility requirements.

Do you assist GCC citizens?

Yes. We assist citizens of GCC countries with their procedures in the UAE, reviewing the specific requirements for each nationality and case before we start.

What documents are required?

Commonly requested documents include a valid passport, personal identification documents, passport-size photographs, relevant residency documents, application forms and any additional documents your case may need. Requirements may vary depending on nationality, residency status, application type and current UAE regulations — our team will confirm the exact list before starting.

How long does the process take?

Timeframes vary depending on the type of service, how complete your documents are, and the schedules and procedures of the competent authorities. We will give you a realistic estimate after reviewing your case; actual processing times are set by the official authorities and cannot be guaranteed.

Do I need to visit the UAE?

It depends on the procedure. Some steps — such as biometrics (fingerprints and photo) or other official requirements — usually require in-person attendance, while preparation, coordination and follow-up can often be handled remotely. We will tell you in advance which steps need your presence so you can plan your visit easily.

Can you assist with Emirates ID renewal?

Yes. We assist with Emirates ID renewal procedures where renewal is applicable to your case, including reviewing requirements, preparing documents, coordinating appointments and following up.

Can you help with UAE residency-related procedures?

Yes. We assist with residency-related procedures linked to the Emirates ID — from clarifying requirements and preparing documents to coordinating and following up on each step. Approval decisions rest with the competent authorities under the applicable regulations.

Company formation & business setup

Can you help establish a company in Dubai?

Yes. We help entrepreneurs and companies set up in Dubai and the UAE, including consultation, business activity selection, documentation, trade licence and commercial registration assistance, and renewal support. Applications are subject to the regulations and approval of the competent authorities.

Can you help renew a trade licence?

Yes. We help you keep track of licence and registration renewal dates, prepare the required documents and complete the renewal procedures.

Bank accounts

Can you help open a UAE bank account?

Yes. We help with requirement assessment, document preparation, application assistance, appointment coordination and follow-up. Final approval is subject to the bank's eligibility criteria, internal policies, compliance procedures, and final decision.

Do you guarantee approval?

No. Approval and issuance decisions are made by the competent government authorities or banks according to their own regulations and policies. Our role is to help you prepare a complete application and follow it up professionally, with transparent guidance from the start.

Traffic & vehicles

Do you provide traffic services?

Yes. We assist with vehicle registration renewal, inspection coordination, traffic transactions, vehicle-related administrative procedures and the required documentation.

Can you assist with exporting a vehicle to Saudi Arabia?

Yes. We help you understand the UAE-side procedures for exporting a vehicle to Saudi Arabia, prepare the documents and follow the steps. Procedures are subject to the regulations of the competent authorities.

General questions

Do you assist Saudi citizens?

Yes. Saudi clients are among the main clients we serve. We assist them with Emirates ID and residency procedures, business setup, bank accounts and traffic services — including vehicle export procedures to the Kingdom. Each service is subject to the applicable regulations and eligibility requirements.

Do you assist GCC citizens?

Yes. We assist citizens of GCC countries with their procedures in the UAE, reviewing the specific requirements for each nationality and case before we start.

How long does the process take?

Timeframes vary depending on the type of service, how complete your documents are, and the schedules and procedures of the competent authorities. We will give you a realistic estimate after reviewing your case; actual processing times are set by the official authorities and cannot be guaranteed.

Do I need to visit the UAE?

It depends on the procedure. Some steps — such as biometrics (fingerprints and photo) or other official requirements — usually require in-person attendance, while preparation, coordination and follow-up can often be handled remotely. We will tell you in advance which steps need your presence so you can plan your visit easily.

Do you guarantee approval?

No. Approval and issuance decisions are made by the competent government authorities or banks according to their own regulations and policies. Our role is to help you prepare a complete application and follow it up professionally, with transparent guidance from the start.

How are service fees determined?

Fees vary by service and by the details of each case. We confirm any applicable fees with you before work begins; government and third-party fees are separate unless otherwise agreed.

Where is your office located?

Our office is in Dubai, United Arab Emirates (Abu Hail area, Deira). You can open our location on Google Maps from the Contact page for directions.

How can I contact you?

You can call or WhatsApp us on +971 52 522 0143, or send the "Request a Service" form on this website, and our team will get back to you as soon as possible.

Didn’t find your answer?

Our team is ready to answer your question directly on WhatsApp or by phone.

We are here to help

Need help completing your transactions?

The Basim Al Roddadi team is ready to help you understand the procedures and get started with clear, confident steps.

Or call us directly: +971 52 522 0143

WhatsApp Us
Call WhatsApp (opens in a new tab) Request a Service